GetWireless is single-source offering hardware, activations, and professional services, we streamline the process for our partners to GetConnected on the AT&T network now. GetWireless offers potential AT&T customers a best in class portfolio of modems, gateways, routers and embedded modules, leading antennas, signal boosters, and cellular accessory solutions. Screenshot below of the promised waived activation fee.GetWireless is proud to be an AT&T Solution Provider I just wanted to give everyone a heads up about this practice and to check your bills if you might be in a similar situation. I have filed a complaint with the FTC and FCC as well as my state's AG. I am sure they have made millions on this scam. So, sketchy AF billing practice by AT&T, making customers have to notice that they are being charged $30 they weren't supposed to be, and then wasting their customers' time trying to get a refund, and then hanging up on them instead of processing the refund. They escalated the issue and moved me from chat to phone and then put me on hold to transfer me to billing to process a refund and after several minutes on hold I got a "beep beep beep, the number you have dialed is no longer in service".
I told them I would report them to the FTC and FCC and look into whether this would be something a (Edited per community guidelines) attorney would be interested in since it has been going on for at least 4 months and I'm sure they know about the issue and do not fix it.
I got into online chat with them and asked for a $90 refund to cover the 3 fees I was charged and a promise that they would address this issue for all customers since I'm sure I'm not the only one they have screwed over. This time I am again offered the waived activation fee and remembering this trick last time, I took multiple screenshots of the screens that showed the activation fee would be waived. AT&T went ahead and charged both activation fees anyways, and none of the paperwork they emailed mentioned that the fees were waived so I had no proof to fight it.įast forward to June and I have to buy another phone to add an additional line to my plan. I purchased 2 upgraded phones in Feb direct from AT&T's website and for both, was offered waived activation fees during checkout.
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